Our Warrenty

Topq Grills Limited 20 years Warranty (“Topq Grills”) warrants to the original purchaser that the ceramic cooker manufactured or supplied by Topq Grills will be free from defects in material and workmanship under normal use for the following periods from the original date of purchase: limited lifetime for all ceramic parts,  one(1) years for all metal parts, one (1) year for temperature gauge,and cover, 90-days for side shelves. This Limited 20 years Warranty is within 30 days from the date of purchase along with a copy of the original dated sales receipt. Failure to do so will invalidate the warranty. Any chips or cracks in the finish of the ceramic cooker present at the time of purchase must be noted on the original dated sales receipt. This Warranty is not transferable to subsequent owners. If any product covered by this Warranty is defective due to a covered warranty condition, such product will, at the option of Topq Grills, be repaired to its original condition or replaced with a comparable new product or part. The repair and/or replacement of parts shall constitute the extent of the liability and obligations of Topq Grills under this Warranty. Purchaser is required to provide photographic evidence to assess the damage when submitting claim. Scratches, cracks, chips, dents, crazing, or minor cosmetic blemishes of the exterior glaze not affecting performance are not covered under warranty, as determined by Topq Grills. This Warranty does not cover damages caused by improper assembly, improper care, failure to follow directions of use, misuse, abuse, negligence, extreme environmental conditions, normal wear and tear, accidents, acts of nature, or unauthorized repair, alteration or modification, as determined by Topq Grills. This Warranty does not apply to chips or cracks in the ceramic cooker which may occur after the ceramic cooker is purchased by the original purchaser. Topq Grills is not liable for any default or delay in its performance under this Warranty that is caused by any circumstances beyond its control. This Warranty will be invalidated if any liquids, including starter lighter fluid, are poured on or in the ceramic cooker. The protective coating of the ceramic cooker can be compromised by substances or conditions that are beyond Topq Grills’ control. While Topq Grills uses rust-resistant materials, the Warranty as to metal parts does not cover rust or oxidation unless the structural integrity of the ceramic cooker is compromised as determined by Topq Grills. This Warranty does not cover purchases with unauthorized resellers and/or third parties. Warranty coverage is limited to products purchased at an authorized reseller only. Commercial use and related applications are not covered under this Warranty. Warranty coverage is based on normal residential use and maintenance. Topq Grills shall not be liable for any delay or default under this Warranty caused by any event or contingency beyond Topq Grills control. This includes acts of nature, fire, government restrictions or restraints, strikes, reduced supply of materials or transportation delays.

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Any further questions,please contact the Customer Support Department